Need to Know

This page is your one-stop shop for all the essential information about a stay with Cheval Collection, from our policies on bringing your pets (they are welcome!) to when you can check-in for your stay.

Our Frequently Asked Questions (FAQ) page covers a range of topics, from access to parking to how to amend your reservation. All our residences are pet friendly – please click below for further details. To enhance your stay, we have identified trusted partners to provide bespoke in-apartment experiences including personal shopping experiences, private chefs and more. We recommend guests download the Cheval App which provides more detailed information on each residence and its neighbourhood. It is also a convenient and handy way to communicate with the front office teams at reception using the in-built chat function.