Terms and Conditions

1. Introduction
1.1. The following terms and conditions relate to your occupation of the accommodation booked by you or any alternative accommodation we provide. These terms must be complied with by you and all other members of your party (or if you are booking the accommodation on behalf of a business, the staff of that business that you allow to occupy the accommodation). You accept responsibility for the actions of anyone that you allow into the accommodation or the building. Any obligation not to do something includes an obligation not to allow someone else to do so.

1.2. If you are booking the Accommodation on behalf of a business, you must inform us of the identity of all persons that will be staying in the Accommodation and of any changes.

1.3. In the interests of security and to prevent fraud, guests will be asked to present the credit or debit card used to make their booking upon check-in. Guests may also be asked to provide proof of identity and to complete a registration form with their identity card / passport details. An acceptable form of identification in the United Arab Emirates is an original passport only. Acceptable forms of identification in the United Kingdom are: an original passport or national ID card. For UK and Irish citizens staying in the United Kingdom, a driving licence or police warrant card is also acceptable. The information above may be requested for each member of your party over the age of 16, and we reserve the right to refuse entry to persons who cannot provide the information set out above.

1.4. Individuals under 18 years of age are not permitted to stay in a Cheval Residence or Cheval Maison unless a parent or legal guardian is also staying at the Accommodation.

2. Your use of the accommodation

2.1. You agree to use the Accommodation for private residential use only and in a reasonable manner. In particular, you agree not to:

2.1.1. allow the Accommodation to be occupied by more than the number of persons confirmed at the time of booking or as otherwise agreed by us in writing;

2.1.2. cause any damage or deterioration to the Accommodation or its fixtures, fittings, appliances, furniture and other contents provided by us or its decoration except through reasonable wear and tear;

2.1.3. operate any form of business from the Accommodation or use it for any illegal or immoral purpose;

2.1.4. do anything illegal at the accommodation or the building;

2.1.5. do anything which may be or become a nuisance or annoyance to us or the other occupiers of the building or neighbouring properties, which shall include (without limitation) not causing any noise at a level which causes a disturbance to other persons in the building or neighbouring properties, particularly between the hours of 11pm and 7am in line with the Noise Act 1996 (England) and the Antisocial Behaviour etc. (Scotland) Act 2004;

2.1.6. allow the Accommodation to be occupied by any non-resident guests between the hours of 11pm and 7am;

2.1.7 smoke cigarettes, cigars, cigarillos, pipes and electronic cigarettes inside the Accommodation and the guest and all members of the guest’s party undertake not to smoke inside the Accommodation. Should smoking take place in breach of this provision, a cleaning fee of £500/AED 3,000 will be charged immediately to the guests’ nominated credit card. The use of waterpipes (shisha), or any device that involves the burning of wood, coal or charcoal to heat tobacco or incense for any purpose is expressly forbidden in any part of the Accommodation, including on balconies, on terraces and in gardens.

2.1.8 use waterpipes (shisha), or any device that involves the burning of wood, coal or charcoal to heat tobacco or incense for any purpose. This is expressly forbidden in any part of your accommodation, including on balconies, on terraces and in gardens.

2.1.9 hold us responsible for any form of personal injury, loss, damage, or death caused by the usage of the pool or gym (except that nothing affects our liability for death or personal injury caused by our gross negligence or wilful misconduct or any other liability which may not be excluded or limited by law).

2.1.10 hang items of clothing or bedding to dry on railings or drying racks provided. This is to preserve the external appearance of the building and applies to any balcony, terrace or garden that forms part of your accommodation.

2.2. You must comply with all written notices, instructions and house rules contained in the Cheval App, in the handbook located in the accommodation or otherwise displayed there.

3. Inventory of contents and condition

3.1. We agree to provide the Accommodation and its contents clean and in good repair and condition. If you have booked to stay in the Accommodation for more than 28 nights, our representative will prepare before your arrival an inventory of the furniture, fixtures and contents of the Accommodation and its state and condition. You must sign this inventory upon your arrival at the Accommodation and if you have not signed and returned the inventory to us before you take occupation of the Accommodation it shall be deemed to be agreed.

3.2. When staying for more than 28 nights, at the end of your stay, our representative will attend the Accommodation to check the inventory against the furniture, fixtures and contents of the Accommodation and its state and condition. You must be present to meet with our representative and agree the inventory. If you are not present, we will check and complete the inventory in your absence and it will be deemed to be agreed and be final and binding on you. If once you have vacated the Accommodation we discover any damage or loss which you have not reported to us, we will assume the damage or loss was caused by you.

3.3. When vacating the Accommodation, you must leave the Accommodation, its fixtures, fittings, appliances, furniture and other contents provided by us in the same condition as it was at the beginning of your stay, subject to fair wear and tear. Where the accommodation or any item is not left in the condition required, you must pay us any costs which we incur in cleaning, repair or replacement.

4. Our services

4.1. We will provide a regular housekeeping service (frequency varies by property and length of stay) and the change of laundry of household linen ( frequency varies by property and length of stay). The housekeeping service is restricted to general cleaning, making beds and cleaning of floor areas. It does not include personal maid service.

4.2. The charges for your use of the Accommodation specified at the time of booking are inclusive of the following utilities and taxes: electricity, gas, water, heating, Wi-Fi and rates. The charges will also include any additional services selected by you at the time of booking. However, you must pay the charges for telephone calls and for any other services or amenities which you use or request during your stay upon presentation of the account.

5. Behaviour to our staff and guests
We have a zero tolerance policy of behaviour that is abusive, threatening, violent or inappropriate (including bullying and harassment) towards our staff, our contractors or other guests. If you or any of your party or anyone that you authorise to occupy the Accommodation behaves in this manner, we may terminate your right to occupy the Accommodation immediately and we may report the matter to the police.

6. Access to the Accommodation

6.1. We and our contractors may require access to the Accommodation from time to time for any reasonable purpose. If we do require access, we will endeavour to cause as little disruption as possible. We will aim to give you reasonable notice and, wherever possible, to seek access only during normal working hours, however this may not always be possible.

6.2 No child or children under the age of 18 will be allowed to check-in unaccompanied; Cheval Collection reserves the right to refuse entry on this basis.

7. Pets
7.1. Household pets weighing no more than 25kg (88lbs) are welcome to stay in the Accommodation for the duration of your stay. We require a minimum of 48 hours’ notice prior to your arrival to allow the on property teams to make the necessary arrangements.

7.2. There is an expectation of good behaviour for any pet staying with us, particularly when it comes to noise, and we reserve the right to ask you to leave if we receive noise complaints from other residents and no action is taken to remedy the situation.

7.3. Pets are permitted in any of the residence communal gardens, where available, however these spaces are not to be used for toilet breaks, particularly as the acid in pet urine damages the plants and grassy areas. Solid waste must be placed inside a biodegradable bag and disposed of in the nearest public bin (trash can).

7.4. Pets must not be left on their own for extended periods

7.5. The cleaning fee of £50 (AED 240) per night for stays of up to 5 nights and a fixed fee of £250 (AED 1,200) for stays of 6 or more nights will be applied per apartment occupied. If you move apartments during your stay, the charge will apply for each new occupation

7.6. We cannot accept any of the five dog breeds currently banned in the UK: Pit Bull Terriers, Japanese Tosa, Dogo Argentino, XL Bully and Fila Brasileiro unless the owner can provide a valid Certificate of Exemption for the dog. When staying at our locations in the United Arab Emirates, please consult the full list of prohibited dog breeds published on the website of the United Arab Emirates Ministry of Climate Change & Environment.

8. Insurance
Our insurance policy does not cover the personal belongings of you or any other person. You are urged to take out insurance policies to cover your belongings and other risks incurred as a result of your occupation of the Accommodation. We and our agents will not be responsible for any loss or damage howsoever caused.

9. Vacation of the accommodation

9.1. You must vacate the Accommodation by 11:00 a.m. on the day of departure. Any monies paid to and accepted by us or our agent in respect of occupation after this date will be accepted as mesne profits and will not grant a right of occupation or prejudice any of our rights under this agreement.

9.2. When vacating the Accommodation, you must remove all persons, possessions and rubbish from the accommodation and the building and return all keys.

9.3 Left Property, as well as any deliveries received following your departure, with a deemed value in excess of £25/AED 115, will be kept on-site for a period of three months, after which time if it has not been claimed will be given to Charity or recycled. The Company are happy to arrange for the return of lost property. The Charge for this service is £20/AED 90 (inclusive of VAT) administration charge, plus the cost of postage and packaging. A variety of delivery options are available depending on the value of the item(s) and the required delivery date. Please note this policy does not apply to perishable items such as food and drinks which will be disposed of immediately following guest departure.

10. Termination

10.1. We may terminate your right to occupy the accommodation at any time with immediate effect if you fail to comply with any term of this agreement. If we do so, you may be required to vacate the accommodation immediately. You must still comply with your obligations in this agreement.

10.2. Termination of this agreement shall be without prejudice to our rights in respect of any previous breach of your obligations under this agreement.

11. Nature of occupancy

11.1. You agree that your occupation of the Accommodation will at all times be as a licensee and that this agreement does not give you an exclusive right to occupy any specific accommodation. No relationship of landlord and tenant nor any tenancy is created by this agreement or any other agreement or by virtue of your occupation of the Accommodation. The Accommodation is to be used as temporary or holiday accommodation only and not as your principal home or residence. You acknowledge that we retain the right to control, possession and management of the Accommodation and that you have no right to exclude us from the Accommodation.

11.2. Your licence to occupy the accommodation is personal to you and is not assignable. You must not allow anyone who is not a member of your party (or if you are booking on behalf of a business, the staff of that business) to occupy the accommodation.

CAR PARKING AGREEMENT

1. Definitions

In this agreement the following words have the following meanings:

“Car Park Regulations” means the regulations applicable to each Cheval Car Park (as amended from time to time), a current copy of which is set out at Appendix 1.

“Car Parking Registration Card” means the registration card provided by Cheval to the Licensee for the purposes of this agreement.

“Cheval” means Cheval Collection Limited (company number 11618588), having its registered office at 114a Cromwell Road, London SW7 4ES, United Kingdom.

“Cheval Car Park” means each car park operated by Cheval from time to time, a current list of which is set out at Appendix 2.

“Designated Parking Space” means the car parking space(s) within the relevant Cheval Car Park confirmed by Cheval in the Car Parking Registration Card, as the same may be substituted from time to time at the discretion of Cheval.

“End Date” means the end date for parking specified by Cheval in the Car Parking Registration Card.

“Licensee” means each person(s), firm or company who has been provided with a Car Parking Registration Card for the purposes of this Agreement.

“Licence Fee” means the licence fee payable by the Licensee in consideration for the rights granted by this Agreement, as such sum is confirmed by Cheval in the Car Parking Registration Card.

“Owner” means the legal owner(s) of each Cheval Car Park from time to time, a current list of whom is set out at Appendix 2.

“Start Date” means the commencement date for parking confirmed by Cheval in the Car Parking Registration Card.

2. Grant

 2.1   The Licensee acknowledges that Cheval acts on behalf of the Owner as agent in relation to this Agreement and the rights and obligations of the Owner may be exercised and enforced by Cheval on the Owner’s behalf.

2.2   The Owner agrees that the Licensee may use the Designated Parking Space for parking private motor vehicles only, for the period commencing on the Start Date and expiring on the End Date, subject to payment of the Licence Fee (which shall be payable monthly in advance from the Start Date) and the other terms of this Agreement.

3. Obligations of the Licensee

The Licensee agrees with the Owner:

3.1   to pay the Licence Fee by the due date.

3.2   not to use the Designated Parking Space or any part of it except for the parking of a private motor vehicle nor to allow anyone else to do so.

3.3   to comply with the Car Park Regulations.

3.4   that this Licence is personal to the Licensee and cannot be transferred.

3.5   to vacate the Designated Parking Space when this licence expires or is cancelled.

3.6   to confirm to Cheval the registration number of the vehicle from time to time using the Designated Parking Space.

3.7   to use the security entrance system at the Cheval Car Park in a proper manner at all times and not to cause any deliberate damage thereto and to cooperate with the Owner if any jockey or valet parking system is in use at any time.

4. Obligations of the Owner

Subject to the Licensee complying with the terms of this Agreement, the Owner shall

4.1   permit the Licensee to use the Designated Parking Space in accordance with this Agreement.

4.2   take reasonable steps to prevent anyone else using the Designated Parking Space.

4.3   keep the Designated Parking Space suitably surfaced and marked for vehicle parking.

5. Miscellaneous

5.1   If the Licensee fails to comply with any of the terms of this Agreement, the Owner may cancel it at any time by barring the Licensee entry to the Cheval Car Park.

5.2   The ending or cancellation of this Agreement does not cancel any outstanding obligation of the Licensee to the Owner, but the Owner will have no liability to compensate the Licensee for any resulting loss.

5.3   The Owner is not responsible for any loss from or damage to any vehicle on the Property.

5.4   Any sum payable under this Agreement is inclusive of Value Added Tax.

5.5   In the event any vehicle or chattel of any kind is left in the Cheval Car Park after the end of this Agreement (howsoever occurring), the same may be removed and stored by the Owner at the Licensee’s expense and unless claimed within twenty-eight days the Owner shall have the right to dispose of the same without further notice.

5.6   This Agreement shall be governed by and construed in accordance with English law and any dispute arising in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.

APPENDIX 1

Car Park Regulations

(For the purpose of these regulations the expression “Licensee” shall include any servant or agent of, or other person authorised by, the Licensee.)

1. The Licensee shall not park any vehicle in the Cheval Car Park except within the Designated Parking Space.

2. The Licensee shall not permit animals or children to be left unattended in any vehicles parked in the Cheval Car Park.

3. The Licensee shall not run the engine of any private vehicle whilst the same is in the Cheval Car Park except so far as may be necessary for entering or leaving the Cheval Car Park nor do or permit to be done on or in the Cheval Car Park any act or thing which may cause a nuisance or discomfort or annoyance to the Owner or any other user or Licensee of a car space in the Cheval Car Park.

4. The Licensee shall not take into or keep on or in the Cheval Car Park any harmful, dangerous or inflammable object or thing or any motor fuel or lubricating oil (apart from such as is within the tank of the vehicle to be parked or is being used within the engine and other parts for the smooth running of the same).

5. The Licensee shall not cause damage to the Designated Parking Space and/or the Cheval Car Park and shall take all reasonable and proper precautions against fire occurring on or in the Cheval Car Park and shall indemnify the Owner against all damage to the Cheval Car Park or the property of any person for the time being therein arising out of or occasioned in the course of the Licensee’s use of the Cheval Car Park and/or the Designated Parking Space.

6. Should the Licensee cause damage to another vehicle parked in the Cheval Car Park, the Licensee shall report the matter immediately to Cheval together with confirmation of the registration numbers of the Licensee’s vehicle and the damaged vehicle.

7. The Licensee shall use its best endeavours to prevent the leakage of oil or grease from the said vehicle on to the floor of the Cheval Car Park and shall not repair or service or allow to be repaired or serviced the said vehicle in the Cheval Car Park.

8. The Licensee shall not do or suffer to be done in the Cheval Car Park or in the access thereto anything whereby any policy of insurance relating thereto may become void or voidable or whereby the rate of premium for such insurances would be increased.

9. The Licensee shall not park or permit to be parked in the Designated Parking Space any vehicle other than a vehicle owned hired or rented by the Licensee.

10. The Licensee shall not hold the Owner liable for the entry of unauthorised persons into the Cheval Car Park or any loss damage of injury occasioned by such or any other person arising from any cause other than the negligence of the Owner or that of any servant or agent of the Owner to the intent (but without prejudice to the generality of the foregoing) that the Licensee or any permitted person shall park the said vehicle and shall obtain access to and egress from the Property entirely at its or their own risk and that the Owner shall be in no way liable for loss damage or injury as aforesaid to any persons or vehicles or other chattels.
11. The Licensee shall observe the speed limit of five miles per hour within the Cheval Car Park and shall not obstruct or cause an obstruction in the Cheval Car Park or the access thereto.

12. To return all keys plastic cards entry permits or otherwise to the Owner on the actual day of expiry or cancellation of this Agreement.

13. To comply with such other reasonable regulations with regards to the use of the Cheval Car Park as the Owner in its sole discretion may make from time to time.

APPENDIX 2

Cheval Car Parks and Owners: the private car parking areas located at: