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FREQUENTLY ASKED QUESTIONS ABOUT COVID-19

No. As of the 18th March, 2022, all restrictions around travel during the covid-19 pandemic have been lifted for the United Kingdom. There are no longer any requirements for pre-arrival or post arrival testing, no need to demonstrate your vaccination status and the obligation to complete a passenger locator form has been scrapped.

Our cleaning and hygiene protocols have been reviewed and adapted and we have increased the frequency of all our cleaning processes, including the disinfecting of all surfaces in apartments and public areas, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, public bathrooms, apartment fobs, pens and luggage trolleys.

When a guest requests their apartment to be cleaned by our housekeeping team, they can expect the following:

  • The room attendant will be wearing a face mask on arrival
  • The room attendant will methodically clean the apartment following our standard operating procedures
  • The room attendant will use hospital-grade disinfectant (Oxivir Plus) to wipe down all areas to ensure the maximum level of cleanliness

Where possible please vacate the room where the attendant is cleaning.

We are closely monitoring developments around the world and following the World Health Organization (WHO) and UK Government requirements, to ensure the actions we take are comprehensive and suitable.

No.

All our apartments are ventilated with air sourced from outside the building. That air passes through a filter before circulating in the apartments. The same air is subsequently extracted to the outside environment through the ducts positioned in the bathrooms, although in some cases also through ducts in the kitchen. Each apartment is ventilated independently, and air is not shared amongst the apartments.

Our air-conditioning (and heating) systems process the air that has already passed through the ventilation system to produce the desired temperature. The intake grills push the ventilated air through a filter positioned in a fan coil unit which is then heated or cooled before circulating in the apartment. The air eventually leaves the apartment via the ventilation system described above.

Every apartment has an independent fan coil unit with a filtration system. No two apartments share the same system. The fan coil units are cleaned every three months by our maintenance team following government advice that has been specifically designed to respond to the risk associated with the Covid-19 virus. Our maintenance team wears respiratory protectors during the cleaning process to minimise the risk to themselves.

We are obviously biased but choosing to stay in apartment means you’ll have much space to enjoy your stay, plus all the advantages of having a fully equipped kitchen at your disposal. It’s like home, but better! Our apartments come with washing machines and dryers, so you don’t need to travel home with a suitcase of dirty laundry.

On top of these benefits, we offer all the services you’d expect in a luxury hotel, including staff onsite 24 hours a day, help with coordinating deliveries as well as gym facilities.

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