Loading...

Frequently asked questions

Our friendly reservations team are always happy to help you plan your next stay with us. If you’d like some assistance, you can reach us on +44 (0) 20 7341 7052 from Monday – Sunday from 8am – 8pm including UK bank holidays, reservations@chevalcollection.com or send us a message on WhatsApp at +44 (0)7702 551 923. Meanwhile, you can find a list of answers to some frequently asked questions below.

COVID-19

All Residences at Cheval Collection remain open, closely following government guidelines.

  • Cheval Residences in Edinburgh remain open.
  • From 5th November 2020, Cheval Residences in London will remain open for those who reside at Cheval as their primary residence, key workers and those who cannot return home.

Reservations

The quickest way to book your apartment at a Cheval Residence is to visit our website www.chevalresidences.com.

You can also contact our friendly reservations team Monday – Sunday from 8am to 8pm including UK bank holidays on +44 (0) 20 7341 7052, via email reservations@chevalresidences.com or WhatsApp +44 (0)7702 551 923.

Alternatively, you can make your reservation through our Cheval Residences App. Simply, visit the Google Playstore or iTunes store and search ‘Cheval Residences’ to download.

Our cancellation policy depends on the rate booked. Look for specific terms and conditions, within your booking confirmation email.

If you need to cancel your reservation, please contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalresidences.com or WhatsApp +44 (0)7702 551 923.

For any amendments, please contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalresidences.com or WhatsApp +44 (0)7702 551 923.

At Cheval Residences we like to guarantee that our guests will receive not only the best service but also the best price. That is why we will always offer you the best price, offer(s) and conditions for your reservation.

We accept all major credit cards, including VISA, Mastercard and American Express.

Foreign Currency

We only accept payment in British Pounds.

We do not currently exchange foreign currencies at our Residences. Our friendly Concierge team will be able to direct you to the nearest currency exchange.

Check-in/ Check-out

Check-in time is from 15:00

Check-out time is at 11:00

We always try to have your apartment available to you as early as possible but cannot guarantee access before 15:00. If this is the case, our Concierge team would be happy to store your luggage for you until your apartment is ready.

A late check-out can be requested via the Concierge team the day before your departure. Please note, not all late check-outs can be accommodated for and an additional fee may apply.

Yes, you can store your luggage with us on the day of check-in or check-out.

Our Concierge team is available 24/7.

Facilities

Yes, complimentary Wi-Fi is available at all Cheval Residences.

We do not offer room service. However, you can enjoy food from one of our partners and choose from a selection of local restaurants with www.nightroomservice.com or enjoy private dining in your apartment with www.labelleassiette.com

As a general rule we do not have in-house restaurants and bars but there are plenty nearby and our team is more than happy to offer you recommendations. Uniquely, Cheval The Edinburgh Grand does have an onsite bar and restaurant called The Register Club.

You are welcome to organise deliveries directly to the Residence, whether it be supermarket shops or takeaways from nearby restaurants. If you place an online order we will ensure the contents are delivered directly to your apartment.

Grocery Stores
Cheval’s app lists all supermarkets nearest to your Residence in the ‘London Guide > Food Shopping’ area of the navigation. You can download the app here.

Takeaway

Deliveroo
Established in 2013, Deliveroo is one of the most widely used services in London for home delivery. Deliveroo partners with all types of restaurants to bring fresh food directly to your door, if possible within 30 minutes. Visit their website to get started, or you can download their app on your Apple or Android device.

UberEats
A sister company to the well-known ride-sharing service, UberEats is also one of the major players in London’s food delivery market, bringing fresh meals to your door from hundreds of restaurants. Download their app from Google Play or Apple Store, browse, order and enjoy your favourite dish.

Pets

All our residences are pet friendly.  We will charge the below fixed fees at all Residences in both London and Edinburgh, for an extra deep clean of your apartment:

  • Stays of 1-6 nights: £50
  • Stays of 7+ nights: £120

Please click here for more information.

Smoking Policy

We do not permit smoking, including use of e-cigarettes in our apartments and a fee will apply should you smoke in your apartment.

Others

You can subscribe to our newsletter by visiting https://www.chevalresidences.com/newsletter-signup/ . If you no longer wish to receive our newsletter, you can unsubscribe by clicking ‘unsubscribe’ at the bottom of the most recent newsletter you received from us.

You can order a continental or full English breakfast hamper when making your reservation online during the checkout process. Alternatively, you can contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalresidences.com or WhatsApp +44 (0)7702 551 923 to pre-order breakfast.

SEARCH AVAILABILITY

Choose your residence

Arrival Date

Departure Date

Adults

1

  • 1
  • 2
  • 3
  • 4+
Children

0

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5+
Promo Code