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Frequently Asked Questions

Our reservations team are always happy to help you plan your next stay with us. If you’d like some assistance you can reach us on +44 (0) 20 7341 7052 from Monday – Sunday from 8am – 8pm including UK bank holidays, by email at reservations@chevalcollection.com or on WhatsApp at +44 (0)7702 551 923. With any luck the answer to your question is below in our frequently asked questions!

COVID-19

The safety of guests and colleagues are our top priority. We have been closely following official guidance from the government, and a number of procedures have been put in place to minimise risk, keep our Residences well sanitised and provide peace of mind to our guests. You can view our COVID-19 FAQs here.

RESERVATIONS

The quickest way to book your apartment at a Cheval Residence is to visit our website www.chevalcollection.com and click on ‘search availability’ on the top right of your screen.

You can also contact our reservations team from Monday – Sunday from 8am to 8pm including UK bank holidays on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

Alternatively, you can make your reservation through our Cheval App. Simply, visit the Google Playstore or iTunes store and search ‘Cheval Residences’ to download.

Our cancellation policy depends on the rate booked. Look for specific terms and conditions, within your booking confirmation email.

If you need to cancel your reservation, please contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

For any amendments, please contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

At Cheval Residences we like to guarantee that our guests will receive not only the best service but also the best price. That is why we will always offer you the best price, offer(s) and conditions for your reservation.

We accept all major credit cards, including VISA, Mastercard and American Express.

FOREIGN CURRENCY

We only accept payment in British Pounds.

We do not currently exchange foreign currencies at our Residences. Our friendly Concierge team will be able to direct you to the nearest currency exchange.

CHECK-IN/ CHECK-OUT

Check-in time is from 15:00

We always try to have your apartment available to you as early as possible but cannot guarantee access before 15:00. If this is the case, our team will be happy to store your luggage for you until your apartment is ready.

A late check-out can be requested via the Concierge team the day before your departure. Please note, not all late check-outs can be accommodated and an additional fee may apply.

Yes, you can store your luggage with us on the day of check-in or check-out.

Our team is located on the ground floor. Please come down and visit us or call us on +44 (0) 131 230 0570 should you wish to speak to any member of the team. If you need help with making a reservation, require some recommendations or just don’t know what to do, feel free to ask! Our team is on site 24/7 and will be able to answer any questions you may have.

FACILITIES

Yes, complimentary Wi-Fi is available at all Cheval Residences.

Room service is currently unavailable due to the covid-19 crisis. Under normal circumstances our Room Service Menu is available from 12:30pm – 9pm Monday to Sunday. To make your order, please visit The Register Club on the 4th Floor. Alternatively, you can call them directly on 0131 230 0571.

Please enjoy the many delicious options available in the Room Service Menu located on your living room coffee table. Please note that payment is required with your order, unless you have made a pre-authorisation with the Concierge Team, in which case you can simply sign to your room.

Alternatively, download the Cheval App to view instructions.

The beauty of our apartments is that with a fully equipped kitchen the choice is yours. If you fancy yourself a contestant on Masterchef you have the freedom to experiment. If delivery from your favourite restaurant is more your style, that too is welcome and encouraged. The Register Club on the 4th floor is normally open for breakfast and for light bites and cocktails in the evening – perfect if you haven’t quite made up your mind! If you do fancy a restaurant experience without having to leave the building, you can always book lunch or dinner at Hawksmoor Restaurant on the ground floor. They are an independent group but we’re good pals and we would heartily recommend them.

THE REGISTER CLUB [TEMPORARILY CLOSED]

Whether it is breakfast, lunch or dinner, The Register Club are serving up classic and modern libations that hint at an age of decadence and revelry. Using the newest of spirits and liqueurs, alongside bites that pay homage to the golden era of intimate dinner parties, The Register Club harnesses the best of local and independent producers with a focus on exquisite, natural ingredients.

HAWKSMOOR [TEMPORARILY CLOSED]

On the ground floor, you will find the award-winning steak and seafood restaurant, Hawksmoor. Hawksmoor draws on the amazing produce that Scotland has to offer, featuring seafood from around the Scottish coast, cooked in the open kitchen. There’s also a carefully curated wine list from obscure small producers and renowned vineyards and on Monday corkage is free all day if you’d prefer to bring your own.

ROOM SERVICE [TEMPORARILY UNAVAILABLE]

Our Room Service Menu is available from 12:30pm – 9pm Monday to Sunday. To make your order, please visit The Register Club on the 4th Floor. Alternatively, you can call them directly on 0131 230 0571.

Please enjoy the many delicious options available in the Room Service Menu located on your living room coffee table. Please note that payment is required with your order, unless you have made a pre-authorisation with the Concierge Team, in which case you can simply sign to your room.

DELIVEROO

Established in 2013, Deliveroo is one of the most widely used services in Edinburgh for home delivery. Deliveroo partners with all types of restaurants to bring fresh food directly to your door, if possible, within 30 minutes. Visit their website to get started, or you can download their app on your Apple or Android device.

Yes, of course. Below you will find details of the supermarkets near to the Residence that we recommend. If you place an online order, we will ensure the contents are delivered directly to your apartment.

NEARBY SUPERMARKETS
M&S Food: 54 Princes St, Edinburgh EH2 2DQ
Sainsbury’s Local: 9-10 St Andrew Square, Edinburgh EH2 2AF
Tesco Express: 8 Picardy Pl, Edinburgh EH1 3JT

PETS

All our residences are pet friendly. We will charge the below fixed fees at all Residences, for an extra deep clean of your apartment:

  • Stays of 1-6 nights: £50
  • Stays of 7+ nights: £120

For more information, click here.

SMOKING POLICY

We do not permit smoking, including use of e-cigarettes in our apartments and a fee will apply should you smoke in your apartment.

TRANSPORT

EDINBURGH BUS TRANSPORT

Edinburgh has several bus companies that run through the heart of the city, but the most important are Lothian and First. Both companies share the same bus stops, but the bus numbers are different, and each company has its own ticket. All buses accept contactless card payments, however, if you are paying with cash please note that drivers cannot give change.

For fares and ticket types, please see Introducing Edinburgh’s website for a handy guide to Edinburgh’s bus system. For any other information on your nearest bus stop or best route, please contact the Concierge Team.

Edinburgh’s Main Bus Station is only a short walk from Cheval The Edinburgh Grand, located on Elder Street, EH1 3DX. Here you can find routes from the city centre to far reaches of Scotland, as well as south into England. Edinburgh Bus Station’s opening hours are:

Monday to Thursday and Sunday 4.30am to 12am

Friday and Saturday 4.30am to 12.30am

NATIONAL RAIL SERVICES

Edinburgh is served by two mainline railway stations, each of which is a gateway to a particular part of the country: Edinburgh Waverley Station and Haymarket Station. The nearest mainline railway stations to Cheval at The Edinburgh Grand is Edinburgh Waverley Station.

The National Rail Information allows you to plan journeys:

National Rail information

TAXIS

Please call the Concierge Team to book a black cab taxi or private car service.

Peak times are generally early morning between 7.30am and 10.00am, and early evenings between 6.00pm to 7.30pm when additional waiting time should be allowed for your taxi to arrive. Edinburgh “cabbies’’ normally expect a tip of approximately 10% on fares over £5.00.

TRAMS

The Edinburgh Tram has one route that connects York Place with Edinburgh Airport. The route has 15 stops, all of them are wheelchair accessible. It typically takes 40 minutes to get to St Andrew Square (the closest stop to Cheval at The Edinburgh Grand) from Edinburgh Airport.

For fares and timetables, please see Introducing Edinburgh’s website for a handy guide to Edinburgh’s tram system. For any other information on your nearest bus stop or best route, please contact the Concierge Team.

BIKE RENTAL

Choose from our classic vintage inspired Kalkhoff bike, or the city-slick E-Bike with

battery powered thrust. Available for free daily rent from the Lobby, each of our adult-only bikes come with full protective gear, as well as a cycling map of the city for you to enjoy. Our team will take you through the health and safety checklist to make sure that you are ready to set out and explore in style.

For more information, please contact the Concierge Team.

OTHERS

You can subscribe to our newsletter by visiting https://www.chevalcollection.com/newsletter-signup/ . If you no longer wish to receive our newsletter, you can unsubscribe by clicking ‘unsubscribe’ at the bottom of the most recent newsletter you received from us.

NESPRESSO PODS + YOUR WELCOME PACK

The Nespresso coffee pods, tea-bags, coffee sachets, sugar and the fresh milk in your fridge are welcome gifts. If you require more Nespresso to enjoy during your stay you can purchase sleeves of 10 pods from Reception for just £6! Tea, instant coffee and sugars will be replenished during your daily service.

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