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Frequently Asked Questions

Our friendly reservations team are always happy to help you plan your next stay with us. If you’d like some assistance, you can reach us on +44 (0) 20 7341 7052 from Monday – Sunday from 8am – 8pm including UK bank holidays, reservations@chevalcollection.com or send us a message on WhatsApp at +44 (0)7702 551 923. Meanwhile, you can find a list of answers to some frequently asked questions below:

Covid-19

The safety of guests and colleagues are our top priority. We have been closely following official guidance from the government, and a number of procedures have been put in place to minimise risk, keep our properties well sanitised and provide peace of mind to our guests. You can view our COVID-19 FAQs here.

RESERVATIONS

The quickest way to book your apartment at Lexham Gardens by Cheval Maison is via our website. Click here to book.

You can also contact our friendly reservations team Monday – Sunday from 8am to 8pm including UK bank holidays on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

Alternatively, you can make your reservation through our Cheval App.  Simply, visit the Google Playstore or iTunes store and search ‘Cheval Residences’ to download.

Our cancellation policy depends on the rate booked. Look for specific terms and conditions, within your booking confirmation email.

If you need to cancel your reservation, please contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

For any amendments, please contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

We accept all major credit cards, including VISA, Mastercard and American Express.

FOREIGN CURRENCY

We only accept payment in British Pounds.

We do not currently exchange foreign currencies on property. Our friendly Front Office team will be able to direct you to the nearest currency exchange.

CHECK-IN/ CHECK-OUT

Check-in time is from 15:00. Check-out is 11:00.

We always try to have your apartment available to you as early as possible but cannot guarantee access before 15:00. If this is the case, our Front Office team would be happy to store your luggage for you until your apartment is ready.

A late check-out can be requested via the Front Office team the day before your departure. Please note, not all late check-outs can be accommodated for and an additional fee may apply.

Yes, you can store your luggage with us on the day of check-in or check-out.

Our Front Office team is available 24/7.

FACILITIES

Yes, complimentary Wi-Fi is available at all Cheval locations.

We do not have an in-house restaurant and therefore do not offer room service, however you can order Continental or full English breakfast items when making your reservation online during the checkout process. Our partner Night Room Service allows you to order food from a variety of local restaurants directly to the residence. You can also order groceries on this channel.

Yes, of course. Below you will find details of the supermarkets near to the Maison that we recommend. If you place an online order with a supermarket, we will ensure the contents are delivered directly to your apartment.

Waitrose, 128 Gloucester Rd, South Kensington, London SW7 4SF
Sainsbury’s, 158a Cromwell Rd, Kensington, London SW7 4EJ

TAKEAWAY/DELIVERY PROVIDERS

Deliveroo
Established in 2013, Deliveroo is one of the most widely used services in London for home delivery. Deliveroo partners with all types of restaurants to bring fresh food directly to your door, if possible within 30 minutes. Visit their website to get started, or you can download their app on your Apple or Android device.

UberEats
A sister company to the well-known ride-sharing service, UberEats is also one of the major players in London’s food delivery market, bringing fresh meals to your door from hundreds of restaurants. Download their app from Google Play or Apple Store, browse, order and enjoy your favourite dish.

PETS

All our locations are pet friendly. We will charge the below fixed fees for an extra deep clean of your apartment on departure:

Stays of 1-6 nights: £50
Stays of 7+ nights: £120

For more information click here.

SMOKING POLICY

We do not permit smoking (including use of e-cigarettes) in our apartments and a fee will apply should you smoke in your apartment. There are two apartments on the lower ground floor with private terrace areas where smoking is permitted. Please ask our reservations team at the time of booking for availability if you require outside space.

TRANSPORT

The easiest way is to use the London Underground, also known as the ‘Tube’ but if you would like to see a little more of London, the world-famous red double-decker buses are a great way to explore. Please see our Front Office team who can advise the best route for your journey. Public transport in London is largely ticketless – all you need to travel is a contactless credit or debit card. Tap your card on the reader when you board a bus or enter (and leave) a station and the cost of your journey will be automatically calculated. There is no need to purchase a daily or weekly travel card as the total amount you spend is automatically capped when you reach the maximum limit.

TAXIS
The iconic British Black taxis are easy to hail by signalling at the side of the road with your hand. They are available if their lights are switched on. Our Front Office team are also happy to assist you with calling a private taxi.

OTHERS

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Taking bookings from June 1st 2021

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