Frequently Asked Questions

Our reservations team are always happy to help you plan your next stay with us. If you’d like some assistance, you can reach us on +44 (0) 20 7341 7052 from Monday – Sunday from 8am–8pm including UK bank holidays, reservations@chevalcollection.com or send us a message on WhatsApp at +44 (0)7702 551 923. Meanwhile, you can find a list of answers to some frequently asked questions below.

COVID-19

The safety of guests and colleagues are our top priority. We have been closely following official guidance from the government, and a number of procedures have been put in place to minimise risk, keep our Residences well sanitised and provide peace of mind to our guests. You can view our COVID-19 FAQs here.

RESERVATIONS

The quickest way to book your apartment at a Cheval Residence is to visit our website www.chevalcollection.com .

You can also contact our reservations team Monday – Sunday from 8am to 8pm including UK bank holidays on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

Alternatively, you can make your reservation through our Cheval App.

Simply, visit the Google Playstore or iTunes store and search ‘Cheval Residences’ to download.

Our cancellation policy depends on the rate booked. Look for specific terms and conditions, within your booking confirmation email.

If you need to cancel your reservation, please contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

For any amendments, please contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

At Cheval Residences we like to guarantee that our guests will receive not only the best service but also the best price. That is why we will always offer you the best price, offer(s) and conditions for your reservation.

We accept all major credit cards, including VISA, Mastercard and American Express.

FOREIGN CURRENCY

We only accept payment in British Pounds.

We do not currently exchange foreign currencies at our Residences. Our friendly Concierge team will be able to direct you to the nearest currency exchange.

CHECK-IN/ CHECK-OUT

A member of the team is onsite daily from 9am to 5pm, however the team at sister property Cheval Old Town Chambers is available 24 hours a day. Please contact them using your in apartment phone.

Check-in time is from 15:00

We always try to have your apartment available to you as early as possible but cannot guarantee access before 15:00. If this is the case, our team would be happy to store your luggage for you until your apartment is ready.

A late check-out can be requested the day before your departure. Please note, not all late check-outs can be accommodated and an additional fee may apply.

Yes, you can store your luggage with us on the day of check-in or check-out.

FACILITIES

Yes, of course. Below you will find details of the supermarkets near to the Residence that we recommend. If you place an online order, we will ensure the contents are delivered directly to your apartment.

Below you will find details of the supermarkets near to the Residence that we recommend. If you place an online order, we will ensure the contents are delivered directly to your apartment.

We currently do not have a restaurant or bar on site. Our team would be delighted to offer you their local recommendations. You can also download the Cheval App  to view more information about the local area.

Room service is not currently available at Cheval Abbey Strand Apartments at Holyrood.

Yes, complimentary Wi-Fi is available at all Cheval Residences.

PETS

All our residences are pet friendly. We will charge the below fixed fees at all Residences in both London and Edinburgh, for an extra deep clean of your apartment:

  • Stays of 1-6 nights: £50
  • Stays of 7+ nights: £120

For more information, click here.

SMOKING POLICY

We do not permit smoking, including use of e-cigarettes in our apartments and a fee will apply should you smoke in your apartment.

TRANSPORT

EDINBURGH BUS TRANSPORT

Edinburgh has several bus companies that run through the heart of the city, but the most important are Lothian and First. Both companies share the same bus stops, but the bus numbers are different, and each company has its own ticket. All buses accept contactless card payments, however, if you are paying with cash please note that drivers cannot give change.

For fares and ticket types, please see Introducing Edinburgh’s website for a handy guide to Edinburgh’s bus system. For any other information on your nearest bus stop or best route, please contact the Concierge Team.

Edinburgh’s Main Bus Station is located on Elder Street, EH1 3DX. Here you can find routes from the city centre to far reaches of Scotland, as well as south into England. Edinburgh Bus Station’s opening hours are:

Monday to Thursday and Sunday 4.30am to 12am

Friday and Saturday 4.30am to 12.30am

NATIONAL RAIL SERVICES

Edinburgh is served by two mainline railway stations, each of which is a gateway to a particular part of the country: Edinburgh Waverley Station and Haymarket Station. The nearest mainline railway station is Edinburgh Waverley Station.

The National Rail Information allows you to plan journeys: National Rail information

TAXIS

Please call the Concierge Team to book a black cab taxi or private car service.

Peak times are generally early morning between 7.30am and 10.00am, and early evenings between 6.00pm to 7.30pm when additional waiting time should be allowed for your taxi to arrive. Edinburgh “cabbies’’ normally expect a tip of approximately 10% on fares over £5.00.

TRAMS

The Edinburgh Tram has one route that connects York Place with Edinburgh Airport. The route has 15 stops, all of them are wheelchair accessible.

For fares and timetables, please see Introducing Edinburgh’s website for a handy guide to Edinburgh’s tram system. For any other information on your nearest bus stop or best route, please contact the Concierge Team.

OTHER

The Nespresso coffee pods, tea-bags, coffee sachets, sugar and the fresh milk in your fridge are welcome gifts. If you require more Nespresso to enjoy during your stay you can purchase sleeves of 10 pods from Reception for just £6! Tea, instant coffee and sugars will be replenished during your daily service.

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