We are pleased to advise our guests and partners that we are continuing operations at our Residences and remain open to new arrivals in London and in Edinburgh. We remain as flexible as we can be for new bookings, and our reservations team are happy to talk through any requirements. For detailed information on all the precautions and hygiene measures we have put in place to prevent the spread of COVID-19, please visit our dedicated frequently asked questions page.
Statement last reviewed 7th July 2020
Cheval Collection has increased precautionary measures to protect guests and staff during the current COVID-19 (coronavirus) outbreak. We advise guests and staff to be stay abreast of all current health and government advice, specifically NHS advice and UK government advice. As of 4th July, 2020, hospitality more generally has opened throughout England with revised advice on social distancing. Please note the advice for Scotland, Wales and Northern Ireland differs from that issued in England.
Anyone who chooses to book one of our apartments can expect the full support of our colleagues and will be able to take advantage of the following:
- Cheval’s partnership with ARP cars providing sanitised vehicles for our guests
- Weekly housekeeping service (on a request only basis)
- Coordination of any deliveries you choose to receive, whether that be grocery, restaurant deliveries or parcels
- Virtual direct contact with our teams using Cheval’s App (available for both Apple and Android devices)
We continue to be vigilant with respect to guests staying with us and have procedures in place to identify and respond to anyone who reports symptoms commonly identified with COVID-19. Cheval has increased health and safety precautionary measures in its Residences and offices including increasing the frequency of cleaning so that public fixtures like door handles and lift switches are regularly sanitised. Apartments will be appropriately sealed to signify the rigorous apartment sanitisation process is complete.
Cheval Collection has also introduced hand sanitisers throughout its properties including on reception for guests, in bathrooms and in offices. Hand sanitisers are now also available by keypad entry systems for staff.
View our full Covid-19 fact sheet here.
Guests are asked to contact the reservations team with any specific queries on
T: +44 (0) 20 7341 7052, via WhatsApp: +44 (0)7702 551 923 or by email firstname.lastname@example.org.
Covid-19 Vector : Starline