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COVID-19 Statement

COVID-19 Statement

We are pleased to advise our guests and partners that we are open and are continuing operations at our Residences in London and in Edinburgh. We remain as flexible as we can be for new bookings, and our reservations team are happy to talk through any requirements. For detailed information on all the precautions and hygiene measures we have put in place to prevent the spread of COVID-19, please visit our dedicated frequently asked questions page.

Statement last reviewed 19th January, 2021

International travel to the United Kingdom

New travel rules are now in effect for arrivals from outside the United Kingdom. All passengers are now required to present proof of a negative test result for the covid-19 virus in the three days before you start your their trip to the UK. You may also be required to show this proof on arrival at the UK border. On arrival you will need to quarantine for 10 days, regardless of your test result. This can be done in a Cheval apartment and we can assist with any requirements you may need with respect to grocery deliveries and supplies. Full details are available here. Note that there are a number of countries from which travel to the UK is banned entirely, unless you are a UK or Irish citizen, or a permanent resident.

If you arrive directly into Scotland, all the above also applies.

It is possible to reduce the isolation period if you are isolating in England by taking a test five days after your arrival. This must be done using a private test provider and entirely at your own cost. Full details on the ‘test to release’ regime are available here.

Edinburgh Residences

Cheval Residences in Edinburgh remain open, closely following government guidelines and implementing all precautionary measures necessary. From the 5th January Edinburgh moved into the highest tier of Scotland’s covid-19 restrictions, with guidance and more information available here. In practice this means shops, gyms and personal care premises must close, however restaurants remain open for takeaways and deliveries. You are more than welcome to organise deliveries directly to your apartment and our App has a list of services and restaurants in the vicinity of your Residence.

London Residences

Cheval Residences in London remain open, closely following government guidelines and implementing all precautionary measures necessary. As of 5th January, London is in the highest tier of covid-19 restrictions in place in England. In practice this means shops, gyms and personal care premises must close, however restaurants remain open for takeaway and deliveries. You are more than welcome to organise deliveries directly to your apartment and our App has a list of services and restaurants in the vicinity of your Residence.

Permitted reasons for staying in both our London and Edinburgh Residences

Overnight stays in our Residences must be for one of the following reasons, and a minimum seven-night stay may apply for any new bookings:

  • This is your primary residence
  • You are moving to a new house and require a place to stay
  • You are attending a funeral or related event
  • You need a place to stay for work purposes
  • You need a place to stay to attend education or training
  • You need a place to stay to attend a medical appointment or treatment

***

Cheval Collection has increased precautionary measures to protect guests and staff during the current COVID-19 (coronavirus) outbreak. We advise guests and staff to be stay abreast of all current health and government advice, specifically NHS advice and UK government advice. Please note the advice for Scotland, Wales and Northern Ireland differs from that issued in England. There are also differing levels of restrictions in England that are regionally specific.

Anyone who chooses to book one of our apartments can expect the full support of our colleagues and will be able to take advantage of the following:

  • Weekly housekeeping service (on a request only basis)
  • Coordination of any deliveries you choose to receive, whether that be grocery, restaurant deliveries or parcels
  • Virtual direct contact with our teams using Cheval’s App (available for both Apple and Android devices)

We continue to be vigilant with respect to guests staying with us and have procedures in place to identify and respond to anyone who reports symptoms commonly identified with COVID-19. Cheval has increased health and safety precautionary measures in its Residences and offices including increasing the frequency of cleaning so that public fixtures like door handles and lift switches are regularly sanitised. Apartments will be appropriately sealed to signify the rigorous apartment sanitisation process is complete.

Cheval Collection has also introduced hand sanitisers throughout its properties including on reception for guests, in apartment welcome packs, in bathrooms and in offices. Hand sanitisers are now also available by keypad entry systems for staff.

View our full Covid-19 fact sheet here.

Guests are asked to contact the reservations team with any specific queries on

T: +44 (0) 20 7341 7052, via WhatsApp: +44 (0)7702 551 923 or by email reservations@chevalcollection.com.

Image Credit

Covid-19 Vector : Starline

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