Cheval Residences has five of its six properties ranked in the top 10 on TripAdvisor in the category of Speciality Lodging for London.
The properties to make the top ten are Cheval Three Quays at the Tower of London (number one), Cheval Gloucester Park (number three) Cheval Knightsbridge (number seven), Cheval Phoenix House at Sloane Square (number eight) and Cheval Harrington Court in South Kensington (number nine). Cheval Thorney Court is also in a prominent position at number 22.
There are 986 properties in the Speciality Lodging category, which covers serviced apartments, hostels, special interest accommodation and accommodation open less than six months of the year. To be listed in this section, the accommodation must have daily onsite staff and a minimum stay of no more than seven nights.
Guest satisfaction and feedback is measured by the residences’ online guest questionnaire and reviews on TripAdvisor. For 2018 year to date, the Cheval portfolio has scored 97 per cent for staff, 95 per cent for location, 95 per cent for service, 92 per cent for reception and 100 per cent for internet.
George Westwell, director of Cheval Residences, said: “Guest experience is of the utmost importance to Cheval Residences. We offer a complete lifestyle experience, rather than just a place to stay, with personal grocery shopping on behalf of guests, tailored organic welcome hampers, a wide variety of pillows on request and high quality products such as 400 thread count and goose down duvets and Nespresso coffee machines.”
“We welcome families, including pets, and offer children a special welcome package including Child’s Farm toiletries, arrival goodies and an activity pack. Pets receive a comfy bed, bowl and treats on arrival. All of our guests are also provided with extensive local area information. We are continuously striving to enhance the guest experience and have just integrated the What3Words satellite mapping app across all eight of our London residences, which will make the guest’s journey to Cheval properties even easier. Having five of our residences in the top 10 on TripAdvisor in the ‘Speciality Lodging’ category is really something to be proud of and is testament to the dedication of the whole team at Cheval Residences. I’m incredibly proud and grateful for a team whose ability to exceed expectations at all levels is nothing short of outstanding,” he added.